We aim to provide a high quality effective and sensitive service to our customers. We realise, however, that sometimes our service could be improved. We welcome any of your general comments, complaints or suggestions because only by letting us know what you think can we improve our services or performance in the future.
So please tell us if you:
We treat complaints in the strictest confidence.
The complaints leaflet tells you who can complain, who you can complain to, how long it will take to get a reply, and whether you can receive any compensation.
If you do want to make a comment or complaint about our service please complete the attached form or alternatively phone us on 01925 246824 or you can email us at firstname.lastname@example.org