Comments and Complaints

We aim to provide a high quality effective and sensitive service to our customers.  We realise, however, that sometimes our service could be improved.  We welcome any of your general comments, complaints or suggestions because only by letting us know what you think can we improve our services or performance in the future.

So please tell us if you:

  • are unhappy about the service you have received from us or the way you have been treated (complaint)
  • have received a particularly good service (praise) or
  • have an idea about how our services could be better (suggestion)

We treat complaints in the strictest confidence.

The complaints leaflet tells you who can complain, who you can complain to, how long it will take to get a reply, and whether you can receive any compensation.

Complaints Policy Leaflet

If you do want to make a comment or complaint about our service please complete the attached form or alternatively phone us on 01925 246824 or you can email us at 

Complaints Form

Log a complaint
  • Please complete this form if you wish to make a complaint.

    If you need any help completing this form please contact us.
  • About you

  • Please explain in as much detail as possible what the complaint is about.
  • What do you think LifeTime should do to resolve this problem?
  • Thank you for filling in this form.

    We are collecting information about our customers to check if our complaints procedure is accessible to all. You do not have to complete this section, but it may help us to improve the service we offer. This information will not influence the way your complaint is dealt with.
  • About You

  • The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment which has a substantial and long-term adverse affect on their ability to carry out normal day-to-day activities. Do you consider yourself to be disabled?
  • For OFFICE USE Only